Your battery pack has
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Available update
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Preparing…
AlphaPower
Battery Firmware Update
Connect your battery pack with a USB cable to check its firmware version.
This browser cannot update your device
Firmware updating needs Google Chrome or Microsoft Edge on a computer.
Safari, Firefox, and phones and tablets are not supported.
On Windows, Microsoft Edge is already installed — open this page in Edge to continue.
This page must be served over HTTPS
Browsers only allow device access on secure pages.
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State of charge
- Cell temperature
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- Board temperature
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- Firmware
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- Plug the battery pack into this computer with a USB cable.
- Press Connect battery pack and choose it from the list the browser shows. You will then see which version it is runningits condition.
- If you want the update, press Install and keep the cable connected until it finishes.
- If support asks for it, press Download diagnostic report and send them the file.
If the update is interrupted, nothing is broken. Reconnect the cable and install again — the battery pack will not run unfinished firmware.
Everything happens in your browser. This page sends nothing about your battery pack anywhere; the report is only saved if you download it.
The battery pack is not in the list
- Check the cable is in the battery pack's own USB socket, not a debug or programming socket.
- Try a different cable. Some USB cables carry power only and no data, and they look identical.
- On a computer with USB-C sockets, use a USB-A to USB-C cable or an adapter if you have one. With a USB-C to USB-C cable the battery pack may start charging the computer instead of connecting to it.
- Close anything else that might be using the connection — a serial terminal, another updater, or a second copy of this page.
- Unplug the battery pack, wait a few seconds, plug it back in, then reload this page.